Service Manager
Job Profile
Main Purpose
We are looking to recruit an experienced Service Manager with the ability to be a visual leader who can also think and act strategically. The successful candidate will have experience in managing services which support people to manage multiple complexities whilst ensuring a proactive approach to addressing health inequalities. They will be used to having the responsibility and accountability for quality, financial sustainability and performance as well as taking proactive action when needed.
Relevant experience in supporting people with severe and enduring mental illnesses is essential along with a strong understanding of the Health and Social Care Act 2012, VARM, Trauma informed practice and psychological interventions.
Specific Tasks
- Be the main point of contact for the service, the people it supports, staff and stakeholders.
- Continually monitor the service provided to ensure it meets the agreed standards and leads to continuous improvement.
- Supervise the Team Leader and take overall responsibility for the supervision of project staff, ensuring this is completed in keeping with policies and procedures and good practice.
- Coach staff to maximise performance within the project and facilitate group reflective practice.
- Work as part of a multi-disciplinary team, supporting the development of case formulations in order to support and guide the team with the most complex cases.
- Work creatively with colleagues and people using the service through consultative and participatory activities to develop and expand our model of delivery across the organisation and reduce inequality and disadvantage.
- Plan, design, communicate and deliver a range of suitable activities that meet the needs and aspirations of the people using the service.
- Promote the service to a wide and relevant audience including commissioners and external stakeholders.
- Be a strong role model within the organisation, always displaying the companies’ values whilst also continually working on personal development, keeping abreast of developing better practice.
- Investigate and strive to resolve any complaints to identify and implement continuous service improvement.
- Recruit and appraise staff and develop their capacity to work successfully, championing staff wellbeing and resilience.
- Manage the performance of the team so that it provides consistent support and achieves targets and the standards expected.
- Monitor expenditure compared to budget, take action to ensure the service remains within targets set and in turn, ensure the service is able to continue to support the people in service.
- Ensure regular risk assessments and risk reviews of the service and its activities including those relating to the people the service supports. Devise and implement actions to mitigate risk to ensure the health and safety of those using the service, staff and visitors.
- Ensure that all records (relating to people supported, staff, service specific plans) are accurate, kept up to date and are shared with and committed to relevant others where appropriate.
- Ensure that all monitoring and data returns are completed accurately and returned on time, and that appropriate data capture systems are in place and up-to-date.
- Produce regular, high-quality reports for internal and external bodies so that project performance is reported accurately and on time.
- Keep up-to-date with any relevant health and safety developments, changes in legislation or good practice.
- Attend as required, meetings, conferences, seminars, training etc. on behalf of Target Housing. Facilitate continual professional development through intensive training programs.
- Oversee the support to people to ensure that staff are taking a personalised approach to their individual needs.
- Develop and implement a strategy to ensure people’s involvement and participation and develop appropriate systems to monitor this.
- Develop Quality Assurance systems as requested and required. Help in the monitoring and management of quality assurance in the delivery of all of our services.
- Build links with external organisations, to maintain constructive working relationships to ensure that not only a persons needs are met but that they are done so in keeping with their aspirations, wishes and preferences.
- Perform other duties as required to further the aims of Target Housing.
- Adhere to and Implement Target Housing policies and procedures. Monitor practice to ensure effective implementation and compliance. Contribute to the development of new policies and procedures. Keep existing policies and procedures so that they meet current and future needs of clients and the organization.
Person specifications
- At least 3 years’ experience in the management of commissioned services.
- 5 Years’ experience of supporting people with multiple complex needs including those hard to reach who may struggle to engage.
- Relevant experience of working in health and social care, commissioning, and development of service provision.
- Ability to work as part of a multidisciplinary team in order to achieve better outcomes.
- Experience in building professional relationships to enable service growth and development.
- Relevant qualifications and / or knowledge in specialist areas such as Nursing, Social Work, Criminal Justice, Substance Misuse, Dual Diagnosis, Domestic Violence, ABI, Mental Health, Learning Disabilities, Homelessness and Welfare benefits
- Experience in lone working with vulnerable people.
- Experience in facilitating staff development.
- Ability to record, audit and analyze peoples support, use I.T system and develop and present reports.
- A broad understanding of the principles of PIE (Physiological Informed Environments) and TIP (Trauma Informed Practice)
- Overseeing and managing Volunteers
- Willingness and a flexible approach
- Full UK driving license and access to a road worthy vehicle
Competencies
Communication & Influence Critical
Conflict & Resolution Critical
Planning & Organising Critical
Adaptability and Flexibility Critical
Managing Others Critical
Coaching Critical
Managing Performance Critical
Delegation Important
Problem Solving Important
Personal Motivation Important
Strategic thinking Important
Judgement and Decision making Important
Motivational Interviewing Skills Important
There are many great reasons to join our team!
- Great opportunities for career development
- Mileage Compensation
- Membership to Westfield Health
- 28 days annual leave (plus statutory bank holidays), increasing to 33 after 5 years continuous employment
- Company pension scheme
- Enhanced sick pay
- Free Parking
- Paid for Enhanced DBS check
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity & Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.
CLOSING DATE: 03/05/2024