Team Leader - Prehab

  • Job Reference: 00003129-1
  • Date Posted: 10 June 2024
  • Recruiter: YMCA Together
  • Location: Liverpool
  • Salary: £29,291
  • Role: Frontline jobs
  • Job type: Permanent
  • Work hours: Full Time

Job Description

Job Title: Team Leader – Prehab Service

Responsible to: Service Manager

Responsible for: N/A

Hours of Work: 37.5 Hrs Per Week

Location: YMCA Together – Recovery Services

Salary and benefits:

£29,291 Per Annum

  • 33 Days Annual leave including bank holidays per annum
  • Paid Medicash support
  • Birthday Day
  • Charity Day
  • Spiritual Day
  • Well-being Hours
  • Cycle To Work Scheme
  • Refer a Friend Scheme
  • Company Pension Scheme 4%
  • Funded Training Opportunities

Shortlisting w/c 24th June 2024

Interviews/Assessment day w/c 1st July 2024

YMCA is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.


The service will offer a fully integrated model incorporating elements of pre-engagement, a treatment programme and ongoing support, in a supported housing setting, 24 hours a day, seven days a week, and 365 days a year for a minimum of 30 single people at any one time.

We ensure that every service we deliver is psychologically informed and underpinned by Cognitive Analytical Therapy offering a wide range of support and assistance that empowers and enables people to have a range of choices and create positive, sustainable futures for themselves.

Job Purpose

Based in the Prehab service your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence.

Hours of Work

The service will be staffed 24/7 and the post holder will be working a rota of early and late shifts over 7 days including weekends and bank holidays.

Duties and Responsibilities

  • Support the team to maintain the therapeutic integrity of the service
  • Monitor the team’s contribution to the collection of rents and ensuring compliance of staff with the HB application process
  • Collate data on the performance of the service
  • Ensure the induction of new staff to the service
  • To compile and collate monthly reports on KPI’s Maintain excellent communication with YMCA Together Management team
  • Supervise the staff team assigned to you

Responsibilities to the Service Manager

  • To compile and collate monthly reports on KPI’s
  • Ensure YMCA Together complies with contractual requirements
  • To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Residents and staff team.
  • To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery
  • Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request

Representing YMCA Together

  • Attend all meetings both internal and external
  • Attend stakeholder days, forums and other external events
  • Represent the YMCAT at regional and national level from time to time
  • Develop relationships with partner agencies, referral agencies and all other stakeholders

Line Management and HR responsibilities

  • Support and develop the capacity and motivation of the team to deliver an innovative and high quality support and housing service
  • Monitor the team’s contribution to the collection of rents and ensuring compliance of staff with the HB application process and complex HB claims
  • Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
  • Allocation of Residents to support workers to ensure the residents have the most appropriate support worker assigned
  • Ensure the induction of new staff to the service

Working with Residents

  • Case work a small caseload of residents in the absence of RRPs
  • Encourage involvement and participation from residents in the development, running and shaping of the service
  • Support with the delivery of pre engagement workshops

Health and Safety

  • Liaise with emergency services
  • Ensure at all time the safety of yourselves and others on the premises in which you work
  • Ensure the buildings meet legislation requirements
  • Ensure that ‘Go Audit’ App is complete and complete audits


  • Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services.
  • Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.
  • Contribute to the organisations formulation of policy and procedures
  • Attend and participate in team meetings to ensure good communications and liaison with colleagues
  • Prepare for and attend supervision and appraisal sessions with the Service Manager taking direction as appropriate and contributing to the development of both you and the service


  • Undertake own administrative services
  • Up hold and develop YMCA Together Equal opportunities and Diversity policy of anti discriminatory practices across all services
  • Adhere to Protection from abuse policy
  • Report and log all safeguarding incidents
  • Observe and ensure compliance with the professional boundaries and data protection policy

The post holder will be expected to carry out other duties consistent with the responsibilities of the post and may be requested from time to time, they will be expected to demonstrate flexibility in all areas of their work. They will be expected to carry out some out of hours duties such as emergencies and meetings called at short notice.

Scope and limits of authority

Work within agreed policies recommending changes where necessary and co operate with all other staff to ensure the best interests of YMCA Together are always a prime consideration.

Person Specification – Team Leader



  • A degree level qualification or equivalent in a relevant discipline, or a significant level of experience


  • Management or training related qualification



  • Experience of working in a setting supporting people with substance misuse issues
  • Must be financial literate


  • Experience of delivering training
  • Experience of supervising staff



  • Working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding
  • A comprehensive working knowledge of the latest best practice in
    • Risk Assessments
    • Creative support planning
    • Welfare Reform
    • Human Resource Management
    • Supporting complex needs
    • Knowledge of CQC


  • Knowledge of day services
  • Working knowledge of health interventions
  • Knowledge of Trauma Informed Care



The technical ability to:

  • Manage the day to day running of the service and the issues arising from a 24/7 service 365 days a year
  • Develop a high quality person centred approach
  • Develop the potential of individual staff via supervisions and appraisals to facilitate effective succession planning
  • Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages



Must have the Interpersonal ability and skills to:

  • Develop a strong culture in accordance YMCA Together values
  • Develop and sustain excellent working relationships with partners, the city council officers and commissioners
  • Develop and sustain sound working relationships with local people and local community groups.
  • Enthusiastic, self motivated and passionate about their work
  • Flexibility, adaptability and ability to work as part of a team
  • Ability to work within the ethos and philosophy of the YMCA

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