Support Officer - Westmoor House

Job Description

Join our Mental Health team as a Support Officer.

At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.

Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.

We have spent the last 10 years designing our services to be fully psychologically informed. Most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals. All our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward. All these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services.

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.

We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role:

We have a fantastic opportunity for someone to join us in the position of Support Officer.

Your responsibilities will include:

Carry out assessment to identify and prioritize needs.
Use SMART goal planning to provide needs led holistic support.
Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence.
Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach.
Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation.
Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies

Experience Requirements:

• Previous experience of supporting individuals with Mental Health desirable
• Prior experience in a support role essential
• Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus.
• Ability to communicate effectively in writing including the preparation of letters reports & file notes.
• Knowledge and understanding of up to date legislation, government frameworks relevant to the customer group
• Understanding of safeguarding adults.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who is
friendly, engaged and committed to achieving great outcomes for our customers.

The successful candidate will be:

• Eager to learn and develop
• Be compassionate
• Experience and understanding of Mental Health would be advantageous.
• Ideally come from a strong administration background.

The offer:

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

Salary: £21,995 plus approx. £33 per sleep in (equates to roughly £1,500 extra per year)

Shift Pattern: Early- 08:00-16:00, late- 13:00-21:00, sleep-ins. Always at least 2 staff on siteOn average about 5 sleep-ins per month. Every other weekend (Rolling rota)

• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year. [not for statutory employees]
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone.

Apply today for a fulfilling career in our Mental Health team.