Support Officer

Job Description

In this role, you will work as part of a team working to support individuals (with low–medium support needs) to maintain their tenancy, avoid eviction and improve long-term positive outcomes.

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high- quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Homelessness and Prevention team as a Support Officer

The service will deliver the Tenancy Support across 92 units (properties) designated for former rough sleepers. The service is based on the Mayor’s ‘Move-On Programme Guidelines’ for delivering support to former rough sleepers and will focus on providing tenancy sustainment, employment, training and volunteering opportunities and ultimately, support to move on into independent accommodation, which are fundamental aspects to improving the quality of life of our customers for a period up to 2 years.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role

As Support Officer, you will carry out support planning and risk assessments for customers with low-medium support needs. The role includes supporting the customer with property viewings; sign-up to the OHG tenancy and to sustain the tenancy. The role will also involve collaborating with relevant community agencies to ensure customers receive appropriate advice and support. You will also be responsible for engaging with customers and raising their awareness of local services and facilities to ensure they have access to training, education and work. Working closely with other departments and ensure that key performance targets are met and that all customer records are up to date.

• Location: GLA Pan London service where you will have an allocated patch covering 1-2 boroughs. (Plaistow, Waltham forest, Hackney, Camden, Islington, Enfield or Newham). Travel is covered via expenses for any travel incurred from the main office (Enfield).
• Salary: £23,116 per annum
• Working hours: Full time, permanent. 37.5 hours per week.

Your responsibilities will include:

• Travelling to our customers, covering 1-2 boroughs as listed above
• Carry out assessment to identify and prioritise needs
• Use SMART goal planning to provide needs led holistic support
• Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
• Set up and maintain customer files and ensure that accurate and up to date records are kept of

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers. The successful candidate will:
• You will have a comprehensive understanding of, and respect for, the issues affecting people who have experienced homelessness and rough sleeping.
• You will have sound knowledge of the housing and benefits sector and be up to date with current legislation and government frameworks.
• You will need to have experience of supporting customers with welfare benefits, housing. Preferably with one year or more experience or have lived experience.
• The ability to engage with customers’ and promote their rights
• A well-organised approach, team ethos and good communication skills
• To work in a way that is imaginative and responsive to the needs of customers, facilitating effective customer participation, consultation and feedback.
• The ability to undertake assessments and work with individuals to create support plans in an environment that encourages customer consultation and involvement.
• Experience of working with vulnerable people and or rough sleepers with a range of needs in a support capacity ranging from mental health, substance misuse, dual diagnosis (i.e. mental health and substance misuse.
• Good communication skills and the ability to engage with and respect the needs of vulnerable people.
• You will have be open to flexible working to accommodate customer needs, should the need arise
• IT skills including the use of Microsoft packages and digital technology.
• To manage and maintain administration and recording systems.
• To comply with policies & procedures, including Safeguarding, Health & Safety and Customer Care.

The offer

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.
• Salary: £23116 per annum
• Your holidays are important to us. Take up to 28 days annual leave
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme, you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone.

Apply today for a fulfilling career in our Homelessness and Prevention team.

Closing date: 21 August, 2021