Support Coach [3 month fixed term contract]

  • Job Reference: 243319HLL
  • Date Posted: 2 July 2024
  • Recruiter: Social Interest Group
  • Location: Maidstone, Kent
  • Salary: £23,500
  • Role: Other jobs
  • Job type: Contract
  • Work hours: Full Time

Job Description


This role is a 3 month fixed term contract supporting the team in Maidstone. As a Support Coach, you will contribute to successfully rehabilitating and reintegrating our participants back into the community. You will work alongside various stakeholders and partners and engage with our participants through various key working activities to identify the needs, goals and skills, then provide pathways, support, and appropriate interventions to support with successful resettlements.

This team offers support to 31 residents across services in Maidstone for homeless people in priority need , these projects are commissioned by Maidstone Borough council. The main resident case load for this role will be based in at Fairmeadow, Maidstone, ME14 1JP, however you will be required to travel to other projects in the area to suit service needs.

Shift Pattern: 37.5 hours per week, on a 3 month fixed term contract (with possible extension) Monday to Friday 09:00 - 17:00 but may be required to work flexibly to meet service needs.

Benefits, including Non-Contractual Perks

  • 25 days annual leave, increasing with the length of service
  • Training and Development, including access to courses, upskilling, and progression plans
  • Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
  • Employee Assistance Programme, including counselling
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
  • Life Assurance Scheme
  • Cycle-to-work scheme
  • Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!


We’re looking for an individual who is driven to provide high quality care and support to others, someone who thrives on working in a team, but can also make individual judgements in a proactive manner. You will be confident in working in the given setting and can be compassionate, supportive, and empowering to others with the ability to form effective, positive, and motivational relationships! We work alongside various partners and stakeholders so we are looking for a Support Worker who can adapt and work well alongside other teams.


  • Act as a primary support worker for a caseload of participants with different needs.
  • Provide face to face support, and contribute to the development of support plans, risk assessments, and reviews to a high standard.
  • Create and implement SMART support plans in collaboration with participants.
  • Participate in and encourage participants involvement in various projects, activities, and initiatives.
  • Support the service and team to meet key KPIs and objectives.
  • Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration. 
  • Complete safeguarding and other referrals where required.
  • Ensure all participants understand their rights and responsibilities and have access to the right tools and resources, to support them back into society and building networks.
  • Provide advice, information, guidance and life skills training to participants. 
  • Develop and maintain strong relationships with internal and external persons and agencies.
  • Administration duties will vary. may include but is not limited to; complete participant records, reports, support plans, risk assessments, case notes, and other documentation for internal and external stakeholders as required and with accordance to policy and procedure.
  • Other duties may include but not limited to, maintain clean and tidy offices and communal areas, removing rubbish, reporting repairs and ordering/replenishing supplies. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 


What we are looking for:

  • Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
  • IT Proficiency, ability to learn new software programs, basic Microsoft experience
  • Ability to manage own caseload and determine priorities with time management. Able to use own initiative
  • Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
  • Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system

What we would like, but not essential:

  • Experience working with different agencies/organisations and understanding the multi-disciplinary approach (For example working alongside MAPPA)
  • Appropriate professional qualification: NVQ/Diploma Level 2 in Community Justice/Psychology or professional equivalent
  • Experience of providing housing support and practical assistance within a residential or outreach support role
  • Understanding of the housing and social needs of people with multiple and complex needs

Further details of the role, responsibilities and key criteria can be found in the JDPS attached.



Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group


Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email or call us on 020 3668 9270