St. Martin's House Service Manager

  • Job Reference: 00001492-1
  • Date Posted: 8 June 2022
  • Recruiter: The Connection at St Martins
  • Location: Clapham, London
  • Salary: £37,274 to £43,349
  • Role: Service Manager/Coordinator jobs
  • Job type: Permanent
  • Work hours: Full Time

Job Description

About The Connection at St Martin’s

London, like many cities across the world, is an exciting and stimulating place. However, for some, it is a place to go when things have gone profoundly wrong and there is nowhere else. When people are on the edge, rough sleeping, isolated and in despair there must be a place to turn. The Connection is there to be with people as they overcome their problems, recover and move on to a meaningful, fulfilling life. However, this is not enough. The experiences of people on the edge matter. Their story must be told to those in a position of power and influence, so that rough sleeping is not an accepted feature of life in the UK.

 The Connection at St. Martin’s tackles rough sleeping by:

  • providing services designed to help people to recognise their own strengths, recover from crisis and move away from the streets for good;
  • collaborating with others to achieve this – a person’s rough sleeping situation is rarely addressed by one agency working alone;
  • sharing our learning with others, to deepen our own understanding and create a more socially just society for those on the margins not just in London, but other parts of the UK and the world.

About St Martin’s House

 St Martin’s House is The Connection’s accommodation service, a 16 unit supported housing project in Clapham for people with a history of rough sleeping.  

 St Martin’s House is undergoing an exciting service transformation and will become a female-only supported housing scheme from April 2023. Additionally, we are working with a Project Team on a capital development project at the site – 18 Keys – which will provide much needed space for communal and group activities, plus some additional bedsits, and is projected to be completed by March 2024. 

 Priorities for the service for 2022-2023 are to support the existing residents to move on to alternative accommodation in a sustainable and managed way and to support the senior leadership team to effect the transformation, including a regeneration programme of works to the main building and the recruitment of a larger team. From April 2023 we will be mobilising the new service, which will deliver intensive support and a home for women who are experiencing severe and multiple disadvantage.

 About the role

This role requires someone with strong experience of effectively managing a supported accommodation service and a track record in supporting a team to deliver intensive, trauma-informed support to people with multiple and complex needs. The role requires experience in delivering gender and trauma-informed services to women with complex needs and knowledge of current best practice, along with a solid understanding of housing management functions.

The successful candidate will demonstrate:

  • An ability to build strong relationships with colleagues and other professionals
  • Capability to work autonomously and calmly under pressure
  • The post-holder must be well organised, solution-focused and able to use coaching techniques to develop those around them
Closing Date: Sunday 3rd July 2022
Interview Date: Tuesday 12th July 2022

Salary: £37,274 - £43,349