Senior Support Worker

  • Job Reference: 00000243-1
  • Date Posted: 23 March 2021
  • Recruiter: Recovery Recruitment Ltd
  • Location: Harrow
  • Salary: £23,000 to £24,000
  • Role: Frontline jobs
  • Job type: Permanent
  • Work hours: Full Time

Job Description

Our Client has been growing as an organisation this role is to help develop its services and capacity. The role is to assist the organisation's clients to access suitable and sustainable housing and oversee the charity's Day Services.

Job tasks


  • Casework for individual clients, based on their needs. This is likely to include a mix of the following elements:
    • Needs assessment
    • Risk assessment
    • Apply for ID Documents
    • Benefits application and compliance
    • Budgeting/managing money
    • Accessing training/work
    • Signposting clients to other relevant agencies and support
    • Dealing with health issues, including mental health and addiction
    • Finding, viewing and moving into accommodation
    • Accompanying clients to appointments where necessary
    • Hobbies, interests, social activities

Day Services (COVID-19 permitting – currently suspended)

  • Overseeing the running of Drop-in service twice weekly
  • Signposting Service 2hrs
  • Ensuring sufficient supplies of “Shower Packs” for the drop-ins
  • Attendance at drop-ins
  • Preparing “Welcome Packs” for clients moving into accommodation
  • Liaison with the host venues
  • Working with and supporting volunteers who attend to provide food and/or social activities
  • Ensuring the safety and security of participants and venues during the drop-in
  • Initial assessment of client needs
  • Ensuring venues are left clean and tidy after drop-ins  

Night Shelter

  • Assessment of Clients
  • Liaising with Harrow Council (and where applicable Hotels)
  • Case Work
  • Liaise with administrator 


  • Developing and maintaining positive working relationships with other relevant agencies working with or on behalf of clients
  • Developing and maintaining positive working relationships with landlords and letting agencies who are willing to consider housing the organisation's clients
  • Supporting the Charity Manager in the promotion of the charity and its activities


  • Recording all activity on the organisation's internal information system

Other duties commensurate with the role may be added by negotiation

Deadline for applications: Thursday, 22 April 2021