Reset Outreach and Referral Service Women Rough Sleeper Navigator

  • Job Reference: 00000630-1
  • Date Posted: 21 July 2021
  • Recruiter: Providence Row
  • Location: London
  • Salary: £25,000 to £27,000
  • Role: Other jobs
  • Job type: Contract
  • Duration: 2 Year fixed contract
  • Work hours: Full Time

Job Description

Do you have passion for your work, a commitment to excellence, and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, substance use & alcohol support and employment and training advice. Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy, and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These values inform the content, style and delivery of all our services.

Reset Outreach and Referral Service

This role sits within the Reset Outreach & Referral Service, which is based at and delivered by Providence Row. The service is commissioned by Tower Hamlets Drug and Alcohol Action Team (DAAT) to work seamlessly with Reset Treatment and Recovery Support Services in providing residents of Tower Hamlets with the drug and alcohol support they need.

The entire RESET Outreach and Referral service works with clients through using a strengths-based, client-centered approach. This means that all staff involved in the delivery of the service must take their lead from the client’s own wishes and goals around their wellness. The service will engage clients in the development, delivery, and evaluation of the work, working with a team of mentors with lived experience of substance misuse.

The role

This post is one of four recently created positions that together comprise of a new service born out of London Borough of Tower Hamlet’s emergency COVID response, and it is aimed at supporting those with a history of rough sleeping in Tower Hamlets to engage with substance misuse and harm reduction services. This exciting new role will not only involve providing more holistic care and bespoke substance use-related support to some of the Borough’s most marginalized individuals, but as a new service each staff will have an active role in designing how the service operates. It is a fantastic opportunity to take previous experiences from the substance use or homeless sector that you might have and build upon those skills new experiences with program design, if desired.  

The Reset Rough Sleeper Women’s Navigator will work with a caseload of predominantly women clients who have a history of rough sleeping, problematic substance and/or alcohol misuse, past or current trauma, and have experienced difficulties sustaining accommodation. This navigator may also work with other people who experience marginalization on the basis of their gender, if their gender identity has created a barrier to them accessing safe and appropriate substance or alcohol use-related services.

This position will also involve a significant amount of partnership working with other homelessness and substance use workers, thus providing further professional development in both arenas.  

The ideal candidate

Passionate about providing quality support to some of the most vulnerable and excluded people in East London, you have the drive and track record to make positive lasting changes in people’s lives. You will have considerable experience of working with people who are actively using drugs and/or alcohol and be understanding of their circumstances. This experience can be personal or professional and can include non-paid professional experiences such as from relevant job training, internship, or volunteer programs. You are an excellent communicator and can create positive working relationships with a wide range of people. You are active, able to work independently and as part of a team and experienced in dynamic risk assessments. You are creative, innovative, driven and well-organized. To apply, please visit our website -

The deadline for applications is midnight 12th August 2021

Interviews will take place – 17th & 18th August 2021

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.