Supporting Companions
- Managing a caseload of formerly homeless individuals known as Companions who may require more specific areas of support
- Working to a strengths-based model within Emmaus Greenwich to support Companions to utilise their skills and experience.
- Supporting Companions to develop healthier lifestyles/ life skills and make positive choices
- To manage Companion support relating to making and attending appointments, and acting as an advocate where appropriate, in accordance with accepted procedures (for e.g. health, legal assistance, court. housing, benefits, training, etc.).
- To support Companions throughout their recovery journey
- Ensure that all occupancy agreements are upheld and that breaches are dealt with according to the relevant policies and procedures and with regard to best practice and the Emmaus ethos.
- Working within the Support Team on admission and induction planning.
Intervention
- Working within Psychologically Informed Environments to case manage individual Companions, providing both opportunistic and structured interventions.
- Responding to incidents or issues during the working day
- Referring to relevant outside agencies where accommodation with further support is required
- Working in collaboration with the support team to assist Companions who are asked to leave Emmaus Greenwich to find alternative, emergency housing, including duty to refer referrals.
- Providing direct specialist 1:1 interventions to people who have problematic issues with substances, including alcohol.
- Encouraging and facilitating engagement in local support agencies and networks
Administration
- Record and maintain Companion records.
- Maintain working practices that reflect the overall ethos and vision of Emmaus, including following our policies, procedures and code of conduct.
- Contribute for the day-to-day administration, organisation and effective operation of the Community and the maintenance of appropriate records.
- To ensure all relevant documents relating to new Companion have been completed in the agreed time frame.
- Recording and monitoring of appropriate records and risk assessments relating to Companions.
- Prepare reports.
- Guide induction and exit processes for Companions - to ensure that they understand the core principles of offer at Emmaus move on long term, sustainable accommodation after us.
Internal and External Relations
- Actively promote Emmaus Greenwich, raising awareness of the referral process and available spaces with appropriate external organisations.
- Promote teamwork and motivate staff, volunteers, and Companions to ensure effective working relations and communication across the community.
- Maintain a cohesive, seamless, and effective working relationship with all departments at Emmaus Greenwich.
- Develop and maintain the community’s relationships with the Emmaus movement at regional, national, and international levels.
- Develop and maintain good working relationships with relevant agencies to ensure that specific development or move on needs of Companions are met effectively.
- Maintain good local and national Community relations, promoting the ethos of Emmaus where possible.
- Representing Emmaus Greenwich to partner agencies and developing relations with a wide variety of agencies.
- Provide written updates for key stakeholders as well as for internal meetings.
Other Duties
- Perform tasks to support the effective running of the community.
- Ensure compliance with current all applicable legislation and all Health & Safety requirements.
- To participate in and ensure the smooth running of 24 hours, 7 days/week Community and companion support; including performing on-call duties as required to meet 24/7 coverage (including health & safety, security, emergencies and managing incidents)
- Attend team meetings, supervisions, reflective practice and training as required.
- Be flexible and willing to carry out any reasonable duties needed to assist the support team, community and social enterprise activities.
- Any other duties as required by the SLT team.