Project Officer x 2

  • Job Reference: 00000878-1
  • Date Posted: 6 October 2021
  • Recruiter: Groundswell
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: £24,480 to £26,765
  • Bonus/Benefits: 5% employer pension and 28 days annual leave plus bank holidays
  • Role: Other jobs, Office Support jobs, Experts by Experience jobs
  • Job type: Permanent
  • Work hours: Full Time

Job Description

Groundswell are recruiting for two new Project Officer roles; we are looking for passionate people to join our team to work on a new community storytelling project called Listen Up! As a Project Officer you will help deliver this project which aims to amplify the stories of people facing homelessness in accessing health services and equip people to know their rights and have the skills to hold decision makers to account.

You will support citizen journalist volunteers to meaningfully contribute and engage with the Listen Up! project, conduct research with people experiencing homelessness and support the delivery of rights-based training. This is an exciting opportunity to work on an innovative project as part of Groundswell’s Creating Change team. You can read more about Listen Up! here.

About Groundswell

Groundswell works with people with experience of homelessness, offering opportunities to contribute to society and create solutions to homelessness. Participation is at our core because the experience of homelessness is crucial in making decisions that affect lives and ultimately help people to move out of homelessness. 

Groundswell exists to tackle:

  • Homelessness - everyone has the right to a safe home and to contribute to society
  • Health inequalities - everyone has the right to good health and a right to access healthcare
  • A lack of participation - people with experience of homelessness should inform the solution
  • A society that doesn’t work for everyone - the system has been designed in a way that restricts opportunity, it needs to change to work for everyone.

We achieve this through:

  • Good health - We believe good health creates a foundation to move out of homelessness. Groundswell’s people focused health work and innovative services enable people who are homeless to access the health care they need – because everyone has a right to good health.
  • Progression - We are committed to developing and supporting a workforce of people with experience of homelessness to participate in designing and delivering solutions to homelessness whilst progressing in their own lives.
  • Creating change - Groundswell brings together insight from people with experience of homelessness, we use this insight to tackle issues through changing practice and challenging policy. We believe that the experience of homelessness brings insight that can help tackle the issues of homelessness and create change.

Groundswell’s core beliefs

  1. The whole community benefits when we effectively tackle homelessness and social exclusion.
  2. We believe in people. People are society’s most valuable resource, and everyone has the capacity to make a contribution.
  3. There is no “them” and “us” – only us. Groundswell brings everyone together to create genuine solutions to homelessness.
  4. Participation works. Supporting people to participate creates more effective services and policy – and crucially enables people to move out of homelessness.

Read Groundswell’s three year ‘Participation Works’ strategy.

About Listen Up!

Listen Up! is an exciting new three-year project funded by a Comic Relief ‘Change Makers’ grant. The project is being led by Groundswell, in partnership with On Our Radar, with the aim to ensure:

A) key decision makers in health, housing and homelessness have an increased awareness and understanding of the barriers to accessing services for people who are experiencing homelessness across the country

B) a movement of people experiencing homelessness is created, influencing decision makers and holding them to account for creating change in practice and policy

Job tasks

Delivery of Listen Up!

1. Supporting citizen journalist volunteers to meaningfully contribute and engage with the Listen Up! project, including:

  • To remotely mentor and support citizen journalists to report safely and regularly, ensuring that they have the practical and progression support required to carry out the role.
  • To support citizen journalists to devise and develop ideas and stories to feed into the project.
  • To support the recruitment, induction and training of new citizen journalists.
  • To advocate and relay the views of citizen journalists to the wider team, partners and other stakeholders.
  • To facilitate regular meetings (both one-to-one and group sessions) with citizen journalists to ensure they inform and codesign the project.
  • To store and log reporter stories, helping to feed the insights and key issues into project findings.
  • To upload stories to our reporter microsite.

2. Conducting research with people experiencing homelessness, including:

  • To support the design and delivery of qualitative research.
  • To lead on recruitment of participants, including liaising with services to set up fieldwork.
  • To deliver research interviews and focus groups. This could include face-to-face, telephone or online methods of research.
  • To support the team to analyse data and devise recommendations from the project findings.

3. Supporting the delivery of rights-based training, including:

  • Working with the team to develop and co-design training around health inequalities and homelessness.
  • To coordinate, promote and support the delivery of training sessions for peers.


4. To foster a co-operative and supportive team

5. To represent Groundswell in an appropriate manner

6. To participate in training as agreed and in regular supervision and appraisal with your line manager

7. To undertake other work as agreed with your line manager

8. To promote equal opportunities in all areas of work

Application process

To make an application, please submit your CV along with a cover letter which explains:how you meet each of the areas outlined in the person specification above and why you are interested in doing this job.

The deadline is 10 am Friday 29th October 2021. Please submit your application via the recruitment page or should you prefer, you can also email your application Jo Brown, Research Manager via


Candidates will be notified if they have been invited to interview by 4th November 2021 at the latest. We are a small charity with limited resources and are unable to give feedback on unsuccessful applications before the interview stage, if you have not been notified by this date, then please assume you have been unsuccessful on this occasion. Interviews will be held on the 9th and 10th of November.

We care about your privacy; read here how we manage your personal data.

Location: Flexible. You can be home based, or if you are London based, we have an office in Workspace near Oval.

There will be frequent travel involved in this role.