Programme Officer

  • Job Reference: 00000882-1
  • Date Posted: 8 October 2021
  • Recruiter: Settle
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: £24,480 to £26,000
  • Role: Frontline jobs
  • Job type: Permanent
  • Work hours: Full Time

Job Description

We’re on the hunt for a Programme Officer to join us at this exciting stage in Settle’s development. Over the next few years, we hope to grow the number of young people we are working with and develop a range of services to support young people with a range of support needs. 

As our Programme Officer you will be working on the frontline, delivering 1:1 sessions with marginalised young people across the capital. We want Settle to be the most effective and well-regarded homelessness prevention charity in the UK. You’ll work closely with our partners to ensure the smooth delivery of our contract and report to the Programme

Settle is an award-winning charity that supports young people moving into their first home. Our mission is to break the cycle of youth homelessness by equipping young people with the life skills and confidence they need to thrive.

We are a fast-growing organisation and 2020-21 was a big year for Settle. We worked with more young people than ever before, developed new services and doubled our team size.

Since launching in 2015 we’ve now supported hundreds of young people across London and we’re proud to have been selected as a Guardian Public Service Awards finalist in 2019 and to have been voted the ‘Best Tenant Support Programme’ at the National Housing Excellence Awards 2016.

We work with some brilliant partners - from the Cabinet Office and the Lloyds Bank Foundation to local authorities and housing associations across London. We’re a deeply committed team of 14 supported by a brilliant board of 5 trustees who help us achieve our social mission. We have ambitious plans to continue scaling our impact over the coming

Our approach builds on these beliefs:

Grow the good: We focus on building young people’s strengths, not dwelling on their weaknesses. Asset based approaches underlie all our services.
Young people first: We ensure the needs of the young people we work with are prioritised above all else, working to overcome barriers in the system.
Good intentions are not enough: We always go the extra mile to create the impact our programmes seek. We are dedicated to improving outcomes for young people.

What We’re Looking For:
- You care about improving the lives of our young people
- You’re deeply committed to our mission and will go the extra mile to ensure young people are receiving the best support they deserve.
- You’re great with people
- You’re going to be working with dozens of young people from a range of backgrounds. It is essential that you can build good relationships with the people you’re supporting. You’ll be naturally personable, empathetic and a great listener.
- You're highly professional and organised
- You can deal with the logistics of a large caseload and understand the boundaries required for this work. You are meticulous in your attention to detail and are able to manage competing demands effectively.
- You’re impact driven
- You understand the importance of impact and learning and are continuously looking at ways you can feed this into improving the support you provide to young people. You understand the power of data and stories and how to use them to learn about our work and support our cause.
- You have energy, drive and a positive attitude
- You understand that working frontline can be hard but you approach challenges with a positive attitude. You are able to find practical solutions to the money, housing and health problems that young people face.
- You’re a self-starter with an entrepreneurial, get things done attitude
- You’ll thrive working in a small, fast moving organisation and will be able to prioritise your time effectively. You are excited to shape and deliver a new service, ready to get stuck in to get things off the ground.
- You’re insightful and creative
- You are committed to bringing your frontline experience into the learning cycle at Settle to help advocate for system changes for the young people we support as well as content changes in the Settle programme and Settle more widely.


Supporting vulnerable young people: You'll be delivering our programmes and working 1-1 with marginalised young peopleacross London. You'll manage a caseload of young people and be a shining role model to
those you're supporting.

Working with delivery partners: You’ll be working closely with our delivery partners to ensure the young people are getting the best support out there. Whether that’s liaising with social landlords or local debt advice charities. From time to time, you may join contract meetings to share the work you are doing on the frontline.

Collecting crucial impact data and evidencing impact: You’ll be meticulous in ensuring you collect and report data, understanding that this information is crucial to demonstrating our impact to funders and clients. You’ll ensure your
notes and our databases are up to date with accurate information.

Working collaboratively: You'll work closely with Programme Officers that are delivering our in-person service to ensure you are learning from them and they are learning from your experiences.

Getting stuck in: We are a small but growing team and you'll be ready and excited to get stuck into new projects and opportunities as they arise - stretching yourself and developing your expertise.

Skills and experience

• Experience of working with vulnerable people, e.g., support work or youth work
• Good knowledge of issues facing vulnerable young people or adults with complex needs
• Experience of liaising with community and voluntary organisations
• Ability to prioritise workload, manage time and resources
• Excellent relationship and communication skills
• Experience of managing a caseload of clients
• Knowledge and experience of managing safeguarding concerns

• Experience working for a start-up or charity
• Experience of co-production with service users
• An understanding of supporting young people through advocacy

As a precondition of employment, we’ll need you to:
• Complete an enhanced Disclosure and Barring Service (DBS) certificate.
• Provide two satisfactory references. At least one of which should detail your
suitability to work with young people and another to be from your most recent

● Scope to take real ownership in a fast-growing charity
● Flexible working arrangements
● Strong commitment to professional development with a dedicated training budget
● Accredited coaching training provided
● Annual performance and pay progression reviews
● Up to 3% pension contribution
● 25 days paid annual leave per year with additional 3 days leave between Christmas and New Year
● 2 paid personal days per year for wellbeing
● Cycle to work scheme
● Employee Assistance Programme offering free therapy
● Work phone and laptop

How to apply
Email your CV and answers to the following questions to with the subject line “[Your Name] / Programme Officer Application”.

Please answer these questions in no more than 2 pages of A4:
1. A summary of why you think you’d be great for this role
2. What excites you the most about this role?
3. Settle uses a coaching model to underpin their work with young people. Why do you think this is important and what are the benefits to the young person?

Applications will be reviewed as they are received. We encourage you apply as soon as possible. First round interviews 20th, 21st or 22nd October