Night Support Mentor

  • Job Reference: 234845HLL
  • Date Posted: 8 February 2024
  • Recruiter: Social Interest Group
  • Location: Royal Borough of Kensington and Chelsea
  • Salary: £25,642
  • Role: Frontline jobs
  • Job type: Permanent
  • Work hours: Full Time

Job Description

Social Interest Group are delighted build a team to support a new service in Kensington and Chelsea. This project as been part funded by Government ‘End Rough Sleeping for good strategy’ and will provide support and accommodation to 10 individuals experiencing rough sleeping.

This is an opportunity to deliver intensive, trauma informed support and interventions to enable people to stay safe and make and sustain positive changes.

We are looking for motivated and passionate individuals who are able to work flexibly to meet the needs of this complex client group. Successful candidates will be working in partnership with the local authority and street outreach teams. 


As a Night Support Mentor, you will contribute to successfully delivering trauma informed supported accommodation to residents. Providing pathways, support and appropriate interventions that will enable residents to make and sustain positive change and achieve their goals. 

Shift Pattern: We are working in Rota based system ; we are 24/7 staffed, you will work 37.5 hours per week on a rota basis which includes weekends.

Benefits, including Non-Contractual Perks

  • 25 days annual leave, increasing with length of service
  • Training and Development including access to courses, upskilling, and progression plans
  • Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
  • Employee Assistance Programme including counselling
  • Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
  • Life Assurance Scheme
  • Cycle to work scheme
  • Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!


We’re looking for an individual who is driven to provide high quality care and support to others, someone who thrives on working in a team, but can also make individual judgements in a proactive manner. You will be confident in working in the given setting and can be compassionate, supportive, and empowering to others with the ability to form effective, positive, and motivational relationships! We work alongside various partners and stakeholders so we are looking for a Support Mentor who can adapt and work well alongside other teams.


  • Act as a support mentor for a residents and  contribute to the development and implementation of support plans, risk assessments and reviews.
  • Provide advice, information, guidance and life skills training to residents and participants. 
  • Carry out welfare checks, and ensure the night service runs smoothly, reporting any concerns, incidents, and accidents in the correct manner to the right people/groups and being a proactive team worker in such cases.
  • Ensure all residents and participants understand their rights and responsibilities and have access to the right tools and resources, to support them back into society and building networks.
  • Develop and maintain effective relationships with internal and external persons and agencies.
  • Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis. 
  • Follow safeguarding protocols and make referrals where necessary.
  • Act as part of a team to manage health and safety, maintenance, rent/charge collections, arrears and void control for the service.
  • Administration duties will vary. This includes maintaining confidential records in a timely manner and containing information in accordance with relevant statutory and organisational policies.
  • Other duties may include but not limited to, maintain clean and tidy offices and communal areas, removing rubbish, reporting repairs and ordering/replenishing supplies. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 


What we are looking for:

  • Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
  • IT Proficiency, ability to learn new software programs, basic Microsoft experience
  • Ability to manage own caseload and determine priorities with time management. Able to use own initiative
  • Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
  • Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system

What we would like, but not essential:

  • Experience working with different agencies/organisations and understanding the multi-disciplinary approach (For example working alongside MAPPA)
  • Appropriate professional qualification: NVQ/Diploma Level 2 in Community Justice/Psychology or professional equivalent
  • Experience of providing housing support and practical assistance within a residential or outreach support role
  • Understanding of the housing and social needs of people with multiple and complex needs

Further details of the role, responsibilities and key criteria can be found in the JDPS attached.



Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centers, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge. We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change - YouTube

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right


Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, please email

Closing date: 3rd March 2024