Intensive Housing Management Officer

  • Job Reference: 247588HLL
  • Date Posted: 27 June 2024
  • Recruiter: Social Interest Group
  • Location: Luton, Bedfordshire
  • Salary: £23,400
  • Role: Other jobs
  • Job type: Permanent
  • Work hours: Full Time

Job Description


We are hiring an Intensive Housing Management Officer to join our team in Luton, to provide residential support to single men aged 18 and over. The service has 9 units of accommodation providing support for men with housing related support needs. 

You will be responsible for maintaining social contact and company to enhance personal safety, health, and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents and participants back into the community.

Shift Pattern: 37.5 hours per week Monday to Friday 9 - 5


We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

What we are looking for:

  • IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
  • Experience of working with people of complex backgrounds
  • Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
  • Understanding of the housing and social needs of people with multiple and complex needs
  • Able to influence and negotiate positive outcomes with others

What we would like, but not essential:

  • Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice, or professional equivalent
  • Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals
  • Experience in providing housing support and practical assistance within a residential or outreach support role
  • Previous experience in a similar organisation/industry/role

Benefits, including Non-Contractual Perks

  • 25 days annual leave, increasing with the length of service
  • Training and Development, including access to courses, upskilling, and progression plans
  • Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
  • Employee Assistance Programme, including counselling
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
  • Life Assurance Scheme
  • Cycle-to-work scheme
  • Annual Staff Awards


  • Responsible for all aspects of tenancy management which includes but is not limited to, signing up new residents, providing licensing agreements, inductions, and occupancy management.
  • Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
  • Carry out regular occupancy checks.
  • Ensure the accommodation in which residents live is clean and maintained to a high standard.
  • Develop, participate in, and encourage residents/participants to participate in the running and development of various projects, enterprises, and activities.

Further details of the responsibilities and key criteria can be found in the JDPS attached.



Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group


Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email or call us on 020 3668 9270

Apply by 27 July 24