Hub First Contact Worker

  • Job Reference: 00000612-1
  • Date Posted: 8 February 2024
  • Recruiter: GIPSIL
  • Location: Leeds
  • Remote Working: Some remote working possible
  • Salary: £22,125
  • Bonus/Benefits: Company Techscheme, Health Scheme, Cycle to Work Scheme, Flexible Work
  • Role: Frontline jobs, Office Support jobs
  • Job type: Permanent
  • Work hours: Full Time

Job Description

Engage Leeds is a nationally recognised service for best practice – supporting people at risk of homelessness throughout our city. We provide a wraparound housing service for some of the city’s most disadvantaged adults, and are looking for somebody compassionate, committed to social justice and resourceful to join our Hub team.

GIPSIL is committed to all aspects of safeguarding. We believe that all children and adults, who are at risk of harm, have the right to be protected from abuse. GIPSIL aims to ensure that all staff and voluntary workers who seek work at GIPSIL and who have access to children and adults are safe to do so.

GIPSIL is a community based organisation providing housing, counselling, advice and support to young and vulnerable people at risk in Leeds.

As an organisation we are committed to the following principles in recruitment to ensure we can effectively achieve our aim of providing equal opportunities and safer recruitment; 

  • We recruit for potential, not perfection
  • We are a values based recruiter
  • We value lived experience as a demonstration of capability for a role
  • We only utilise truly “essential” criteria in recruitment
  • We are committed to safer recruitment practice

When we refer to Values we are talking about our organisational Values, found here. 

Working within a small team you will provide a professional, welcoming and efficient response over the phone and email to people looking for support, professionals and the local community who make contact with our services based across Leeds. Support the administrative functions of the Hub team and provide assistance to the smooth running of the housing support service delivered by Engage Leeds.

The post is based at Gipsil, Woodfield Court, with the option of some hybrid working.

To apply for this role please visit Gipsil - Current Vacancies and download an application pack. Completed applications should be emailed to

 To arrange an informal conversation about this role please contact Terry Koivunen via email: 

Please note that GIPSIL will not accept CV’s. No agencies.

  • Deadline for applications:      25th February at 12 midnight
  • Shortlisting Date:                     26th February 
  • Interview Date:                         4th March 

You will be informed within 5 working days of the Shortlisting Date if you have been successful