Director of Services

  • Job Reference: 245517HLL
  • Date Posted: 31 May 2024
  • Recruiter: Social Interest Group
  • Location: London
  • Salary: £70,000
  • Bonus/Benefits: (up to)
  • Role: Director/CEO jobs
  • Job type: Permanent
  • Work hours: Full Time

Job Description


Want to make a change to people's lives and be a leader in an organisation that has a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement?

Our values of ambition, empowerment, transparency, and inclusivity drive everything that we do. 

We have an exciting opportunity for a Director of Service and Support to join the organisation to lead on the Criminal Justice and Complex Social and Health Needs division across England and Wales! We are looking for a passionate, visionary leader who can drive strategic direction, empower others, and ensure effective service delivery across your areas!

As a Director of Service and Support, you will continuously enhance the quality and best practices of our services, supporting individuals who face a wide array of social and health challenges, and are in the criminal justice setting. 

Inclusivity is fundamental to our operations, and ensuring this principle is integrated into all aspects of our work is a top priority. In this role, you will work in partnership with the wider leadership team of the Social Interest Group to develop and execute the Group's strategic and business plans. You will report directly to the CEO and the Board of Trustees, providing insights and updates on our progress. This position has a particular focus on criminal justice and complex needs, including residential accommodation support, complex care services, prison work, and community-based services. You will play a critical role in the development of service interventions, activities, and programs across the Group.

Shift Pattern/Working Locations: 37.5 hours per week, Monday to Friday, based at our head office in Islington but with regular travel across our services across England and Wales. Hybrid working is also possible alongside regular service visits.


We are looking for someone who has a passion in what we do, and can provide high quality, effective and person-centred support to colleagues, residents and participants. We are looking for a confident and experienced leader who can guide their team to ensure safe, high quality, and effective service delivery, with a proven track record in managing dispersed and diverse operational services within our field.

Benefits, including Non-Contractual Perks

  • 25 days annual leave, increasing with the length of service
  • Training and Development, including access to courses, upskilling, and progression plans
  • Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
  • Employee Assistance Programme, including counselling
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
  • Life Assurance Scheme
  • Cycle-to-work scheme
  • Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!


Operational Leadership

  • Centre the needs of residents, participants, and staff in all activities and decisions.
  • Stay informed about the operational environment to keep services strategically relevant and address emerging needs and gaps.
  • Make timely, significant decisions independently to ensure safe and effective operational delivery, driving necessary changes and improvements.
  • Liaise with key stakeholders for contract management and service enhancement.

Operational Leadership

  • Apply business acumen in setting and negotiating financial requirements with external commissioners.
  • Ensure all services operate within budget, with Heads of Services and Housing Support meeting their financial targets.

Audit, Compliance, and Risk Management

  • Lead and collaborate with relevant departments to ensure services are contractually, statutorily, and legally compliant through regular self-assessments and audits.
  • Work with the External Affairs and Impact team to establish and analyze operational dashboards and reporting mechanisms, ensuring organizational impact and financial health.

Business Development & Relationship Management

  • Direct and oversee relationships with commissioners and funders.
  • Identify and achieve organic growth in partnership with the Development and Grants team and Heads of Service.

Equality, Diversity, and Inclusivity

  • Ensure consistent and effective implementation of the Social Interest Group’s Equality, Diversity, and Inclusivity policy and procedures.
  • Partner with the Group’s Equality Performance Manager to embed inclusivity in service delivery and staff support.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.



Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right


Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email or call us on 020 3668 9270