Charity Shops Manager

  • Job Reference: 00001383-1
  • Date Posted: 4 May 2022
  • Recruiter: Homeless Action Resource Project
  • Location: Southend-on-Sea, Essex
  • Salary: £22,461 to £24,798
  • Role: Other jobs
  • Job type: Permanent
  • Work hours: Full Time

Job Description

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

​HARP is Southend-on-Sea’s leading homelessness charity. On average we help around 1,000 local people every year to overcome or avoid homelessness. In addition to providing essential short-term emergency shelter, food, clothing and washing facilities, we work to identify the root causes of homelessness, creating tailored support for each person’s circumstances. We achieve success by providing structure, purpose and training opportunities, and by providing longer-term supported housing, empowering people to take steps to leave homelessness behind and ultimately live independently in the community.

​An exciting opportunity has arisen for an experienced Charity Shops Manager. You will be responsible for assisting the Head of Charity Shops by overseeing the day to day management of three charity shops in the Southend area. You will have the enthusiasm, energy and 'can do' approach that will ensure you meet and exceed sales and profit targets for the shops. Line Managing the existing team of Charity Shop Team Members, you will foster an excellent team spirit to ensure our network of shops thrives.  ​

 The ideal candidate will have:

  • Experience of working or volunteering in a fast-paced retail or customer service environment, and experience of successfully growing a small business or a department within a larger business.

  • Experience in line-managing staff members, including conducting regular team meetings, one to one supervision and performance reviews.

  • A positive, friendly, enthusiastic attitude, with excellent customer service and communication skills, and the confidence to chair team meetings, address issues and bring about change to improve the Shops. 

Closing date: Tuesday 31st May 2022 (noon)

Shortlisting: Wednesday 1st June 2022

Interview date: Monday 6th June 2022

HARP will provide you with support and training to carry out your role effectively, and develop your career. Our benefits package includes 25 days’ annual leave, plus Bank Holidays, a contributory pension scheme through The People’s Pension and a Death in Service Benefit. HARP will make a contribution to the pension and you will be required to make a contribution.

 Applications should be completed on our website at and clicking on the tab “Work with HARP” and then “Careers”. If you have any questions regarding the application form please contact Lauren Collin on 01702615000 (option 3).

For further information or to have an informal chat about the position please contact Tracy Dulwich, Head of Charity Shops on 07817 205902.