• Job Reference: 00003196-1
  • Date Posted: 9 July 2024
  • Recruiter: Shelter
  • Location: Hull, Yorkshire
  • Salary: £24,102
  • Role: Office Support jobs
  • Job type: Contract
  • Duration: Ends March 2025
  • Work hours: Part Time

Job Description

We’re looking for an administrator with experience in a customer facing environment. Then join Shelter as an Administrator at HMP Hull and help ensure the smooth running of our service that helps turn around often chaotic lives.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the role

We work closely with our clients and a range of other agencies to provide a holistic service that assesses individual needs so that prisoners are fully supported to obtain or retain settled accommodation on their release. As our Administrator you will provide full administrative and office management support to the team including coordinating, managing and allocating referrals, scheduling appointments, data entry and processing as well as answering in person and telephone queries. You will also take responsibility for processing sensitive and confidential data and maintaining records as appropriate on our case management systems.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You will have office administration experience, gained working in a customer facing role and experience of processing and handling sensitive and confidential information and working with secure systems. Organised and efficient, you will be confident using Microsoft Office applications.


We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.